سياسة الخصوصية

Privacy Policy

Last Updated: 2025-08-01

This Privacy Policy explains how Family Commercial Trading Company (“we”, “us”, or “our”) collects, uses, and protects personal data when you interact with our services, including our WhatsApp communications via the Meta WhatsApp Business Platform and our Odoo-based systems.

1. Who We Are

Company: Family Commercial Trading Company

Website: https://www.family.sa

Contact Email: [email protected]

2. What We Collect

Contact details (e.g., name, phone number, email address)
WhatsApp message metadata and content that you send to us
Business records related to contracts, orders, and support requests
Technical data such as IP address, device/browser information, and logs

3. How We Use Your Data

To deliver and support our services (e.g., notifications, reminders, and customer support)
To manage contracts, orders, and billing
To improve service quality, security, and reliability
To comply with legal obligations

4. Legal Bases

We process personal data based on one or more of the following: performance of a contract, legitimate interests, consent (where required), and legal obligations.

5. Sharing & Third Parties

We may share data with service providers acting on our behalf (e.g., Meta Platforms for WhatsApp, Odoo hosting, email/SMS providers, cloud infrastructure). These providers are bound by contracts to protect your data and use it only for the intended purpose.

6. International Transfers

Your data may be processed in countries outside your jurisdiction. Where applicable, we use appropriate safeguards (such as standard contractual clauses) to protect your data.

7. Data Retention

We retain personal data only for as long as necessary to provide our services and meet legal/regulatory requirements. WhatsApp conversations used for support and notifications are retained in accordance with our operational needs and applicable law.

8. Your Rights

Subject to local laws, you may have rights to access, correct, delete, or restrict use of your personal data, and to object to certain processing. To exercise these rights, contact us at info@family.sa.

9. Data Deletion

You can request deletion of your data by emailing [email protected] with the subject “Data Deletion Request”. We will verify your identity and respond in accordance with applicable laws.

10. Security

We implement reasonable technical and organizational measures to protect personal data. However, no method of transmission or storage is 100% secure.

11. Updates

We may update this Policy from time to time. We will post any changes on this page with an updated “Last Updated” date.